Refund policy

Before making any commitment, you can request a free 24-hour trial: it lets you check the quality, stability and catalogue on your own devices. It is the best way to make an informed decision before ordering.

All refund requests must be made directly to support via WhatsApp or by email. Please include your order tracking link (or the order number you received) and the reason for your request.

Each request is reviewed individually by the concierge, who will reply through the same channel you used to contact us. If there is a problem delivering the service, the priority is to restore or replace the connection; if this is not possible, your payment will be refunded.

Support is available day and night, seven days a week. If you are unsure which plan or device to choose, contact us before ordering: we offer free advice with no obligation.