Answers
Frequently asked questions
Everything our customers ask before ordering. Have another question? Message the concierge.
All questions
Is my payment secure?
The order form does not ask for card numbers or charge you. After your request, an adviser sends instructions for your chosen payment method. Before paying, check the recipient, amount and payment provider's terms. Never send your banking password or a verification code to the adviser.
Which payment methods do you accept?
We accept bank cards (Visa, Mastercard), PayPal, Skrill, cryptocurrencies and Binance.
Which devices are compatible?
Samsung and LG Smart TVs, Apple TV, Fire Stick, Android boxes, iOS, Android and any M3U-compatible player.
How quickly is my line activated?
Login details are created by hand and usually delivered within 10 minutes of purchase, day or night.
Do you offer a trial?
Yes — a full 24-hour trial is available on request, before any subscription.
Do I need a VPN?
No — no VPN is needed. Our private servers provide direct, stable and secure access, with no extra setup.
What happens after I submit the form?
You are redirected to a private tracking page. A concierge checks the request, sends secure payment instructions and then delivers your login details — every step is timestamped on that page.
Can I change plans or cancel later?
Yes. Upgrades are prorated to the remaining time and there is no commitment — message the concierge and we handle the change.
What if a channel freezes or a stream drops?
Message us on WhatsApp with the channel name. Most incidents are rerouted to another server within minutes, and we replace the line if needed.
Still unsure?
An adviser is available around the clock and can arrange a 24-hour trial.